Privacy policy

SOULSIP INDIA TEA LLP  respects your rights to privacy and will comply with all requirements under applicable privacy laws in respect of the collection, use, disclosure and management of your personal information. This policy describes how SOULSIP INDIA LLP  will manage the personal information we collect about you through the use of our websites, social media pages and other forms of communication with us.

PERSONAL INFORMATION

1.    What is your personal information?

When used in this Privacy Policy, the term “personal information” has a certain meaning given to it under privacy laws. In general terms, it is any information or opinion that is about you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

2.    What kinds of personal information do we collect and hold?

We may collect the following kinds of personal information about you:

·      Name;

·      Mailing and street addresses;

·      E-mail address;

·      Phone numbers;

·      Date of Birth;

·      Gender;

·      Profession, Occupation or Job Title;

·      When you access our websites, information about your computer or mobile device including its model and IP address; 

·      Your transaction history with us, including in respect of your purchases and participation in competitions or promotions relating to any of the brands we represent;

·      Other personal information you voluntarily provide to us during the course of dealing with us, including when making

·      Inquiries about our products or services, responding to customer surveys, entering competitions, or when providing details about a complaint. 

Information Collected

3.    How do we collect your personal information?

We usually collect personal information directly from you unless it is unreasonable or impracticable to do so. When we collect personal information, we may do so when you communicate or interact with us, such as when you:

·      Make inquiries about us, our products and services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints; 

·      Enter into a transaction with us, including in our branded stores or in respect of any of the brands we represent;

·      Contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs;

·      Use or register on our websites;

·      Register for or attend any of our events, seminars or activities; or

·      Subscribe to a newsletter (for example, by filling out sign-up cards in our retail stores), fill out a form or survey, or enter or participate in competitions or promotions run by us or our brands or any third party affiliates.

The collection of personal information on our websites or our social media pages will be clear from the context (e.g. request to complete information fields) or will state that personal information is being collected at the point of collection. In addition, we may collect information through click tracking (in relation to your use of our websites including the content you access and any services you utilize) and through log files or cookies (as further detailed below). In some instances, we may collect personal information about you from third parties, such as marketing agencies or via affiliate programs, or where you have made inquiries about our products, services, or brands. We may also collect personal information about you from event organizers (who may collect information about you when you register or participate in the event) where we sponsor or participate in the event.

Our Website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.

In some cases, third parties such as Google Analytics and Shopzilla may use cookies, web beacons and other technologies such as JavaScript on our Website in connection with online services like website analytics, surveys and advertising. This may allow them to collect information about your use of our Website (including your computer's IP address) which they may store in the United States or other countries. 

How We Use Your Information

We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information in order to give you a more enjoyable, convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site and its features. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.

We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate the Site and certain features on the Site. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

From time to time, we may share your personally identifiable information in connection with strategic relationships. Some of these strategic relationships may include operating a co-branded website or web pages with a strategic partner. You should be aware that these co-branded sites may collect different or additional information. Additionally, we may provide links on our Site to websites controlled by third parties. We have no control over these websites and our privacy policy does not apply to these third-party websites. Please consult the privacy policy of the website you are visiting.

Also, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.

Occasionally, we provide our postal mailing list (consisting of customer names and postal mailing addresses, but not email addresses) to other companies whose products we believe may be of interest to you. In order to determine those products that we believe may be of interest to you, the information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources.

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information. 

How We Protect Your Information

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access. 

Accessing And Updating Your Personal Information And Preferences

If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to support@soulsipindia.com . Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Site may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you may also choose not to receive such invitations by changing your preferences as indicated above. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.